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🛒 BamBam Online Groceries Delivery Business Policy

1. Purpose


This policy outlines the operational, customer service, and ethical standards of our online groceries delivery business. It ensures consistent service quality, transparency, and compliance with applicable laws and regulations in Manitoba.

2. Business Overview


Our company provides customers with a convenient way to order groceries online and have them delivered to their doorstep. We partner with local grocery stores, wholesalers, and farmers to ensure fresh, high-quality products.

3. Operating Hours


  • Online Ordering: 24 hours a day, 7 days a week
    Delivery Hours: 4:00 PM – 9:00 PM, Monday to Saturday
    Customer Support: 9:00 AM – 6:00 PM, Monday to Friday
    From 10.00am to 8:00PM Saturday.

    4. Order and Delivery Policy

    Order Placement: Customers can place orders via our website or mobile app.
    Order Confirmation: All orders are confirmed via email or SMS before processing.
    Delivery Timeframe: Same-day or next-day delivery options are available depending on location and stock.
    Delivery Charges: Fees are calculated based on distance and order value.
    Contactless Delivery: Available upon request to ensure safety and convenience.

    5. Payment Policy

    Accepted payment methods: Credit/Debit Card, E-Transfer, and Online Payment Gateways.
    Full payment must be made before dispatch.
    All transactions are processed securely, and no financial data is stored by our company.

    6. Quality Assurance

    We source products only from approved and reputable suppliers.
    All items are handled under hygienic and temperature-controlled conditions.

    7. Privacy and Data Protection

    Customer information is confidential and used solely for order processing and service improvement.
    We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
    Data will never be shared with third parties without customer consent.

    8. Staff Conduct and Training

    Courteous and professional behavior is mandatory at all times.

    9. Customer Feedback and Complaints

    Customers may provide feedback through our app, website, or helpline.
    All complaints will be addressed within 48 hours.
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